Getting Payslips & Tax Certificates
For a loan, a visa, a mortgage, or your tax return — here's where your pay documents live and how to get them yourself.
Your payslips
Every payslip your company has issued you is in your Payslips list, oldest to newest. Click any one to open it as a PDF, then save or print it. There's no need to ask HR for an old payslip — they're all there, including ones from months ago. Sort or scroll by pay date to find the period you need.
Your annual tax certificate
Once a year your company issues a tax certificate summarizing your earnings and the tax taken out for the whole year — the document you use for your personal tax return. Depending on your country it's called a P24 (Jamaica), TD4 (Trinidad), TD-5 (Saint Lucia), or simply an annual tax certificate. Your company generates these after year-end and shares them; if you can't find yours, ask HR — they produce them in a batch and can re-send yours.
What each document proves
| You need to show… | Use… |
|---|---|
| Current income (loan, mortgage, rental) | Your last 3–6 payslips |
| Annual income (tax return, visa) | Your annual tax certificate |
| Proof of employment | A job letter — ask HR; some companies let you download it yourself |
| Year-to-date earnings so far | Your most recent payslip — the YTD totals are on it |
Addressing a job letter to a bank or landlord
A job letter is usually wanted by somebody specific — the bank assessing your mortgage, a landlord, an embassy — and a letter addressed to them carries more weight than a generic one. If your company lets you download your own job letter, the Download Job Letter control on your dashboard has an Add Job Letter Details option for exactly that.
Fill in who the letter is for and it's printed on the letter itself:
| Field | What to put |
|---|---|
| Recipient Company Name | The organization asking for it — the bank, the agency, the embassy. |
| Recipient Company Address | Their address, as it should appear on the letter. |
| Recipient Bank Name | The bank, when the request came from one. |
All three are optional, and they're remembered for next time, so you set them once and download as often as you need. Leave them empty and the letter is still valid — it simply addresses no one in particular, which is fine when you're handing over a copy yourself.
If you don't see Download Job Letter at all, your company hasn't switched on employee-downloaded job letters. Ask HR and they'll produce one for you.
If a document is missing or wrong
Payslips appear automatically when your company publishes each pay run, so a missing recent one usually just means that run hasn't been published yet — give it a day. A missing tax certificate means year-end processing isn't complete or it wasn't shared with you yet; ask HR. If a figure on a document looks wrong, raise it with your payroll administrator with the specific document and period.