Employee Guide

Signing In & Your Password

How to log in, what to do when you can't, and how passwords work in TriblockHR.

Signing in

Go to your company's TriblockHR web address (your HR team will have shared it), enter your Email or Username and Password, and select Log In. Tick Remember me on your own device to stay signed in longer; leave it off on a shared or public computer.

The TriblockHR login screen: Email or Username and Password fields, a Remember me checkbox, a Log In button, a Forgot Password? link, and a QR code to pair the Triblock mobile app.

Signing in with Microsoft or Active Directory

If your company has set it up, you'll also see a Log In With Microsoft or Log In With Active Directory button. Use that with your work account instead of a separate TriblockHR password. If you don't see these buttons, your company hasn't enabled them — sign in with your email and password as usual.

The mobile app

The login screen shows a QR code under Or scan with the Triblock mobile app. In the app you can request a one-time login link, which sends a 6-digit code to confirm it's you. The code is short-lived — request a fresh one if it expires or you mistype it a few times.

Resetting your password

There's no separate "change password" screen once you're signed in — to set a new password, use the reset flow:

On the login screen, select Forgot Password?
Enter your Email Address and select Send Password Reset Email.
Open the email and follow the link. It's only valid for 60 minutes — if it's expired, just request another.
Enter your new password twice and select Reset Your Password.

Reset emails go to your account email The link is sent to the email address on your TriblockHR account. If that address is out of date, the email won't reach you — ask your HR team to update it or to send you a fresh reset.

Password requirements

Your password must:

Be at least 8 characters
Mix upper- and lower-case letters
Include at least one symbol (such as ! @ # $ %)

The app puts it this way: "Use at least 8 characters, mixed cased, with at least 1 symbol. Don't use a password from another site, or something too obvious like your pet's name."

Why you're occasionally asked to reset

Passwords expire periodically (about once a year). When yours does, TriblockHR signs you out and emails you a reset link — set a new password and you're back in. This is routine, not a sign anything's wrong with your account.

If you can't sign in

What's happening	What to do
You never got your welcome email	Ask your HR team to resend it. New accounts only get the welcome email once they've been formally hired in the system.
Your reset or login link won't work	It's expired (reset links last 60 minutes). Request a new one from Forgot Password?
The mobile code stopped working	Too many wrong tries burns the code. Request a fresh login link from the app.
"Email or password is incorrect"	Check whether you're using your email or your username, and try a password reset if you're unsure of the password.
You signed in but have no access	Your account may be set to No Access (for example, after leaving). Your HR team controls this.

Resetting your password (90 sec)

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Resetting your password (90 sec)

Short screen recording on a demo account: from the login screen, select Forgot Password?, enter the demo email, show the "Send Password Reset Email" confirmation, open the emailed link, set a new password meeting the rules, and land back signed in. Use a seeded demo address — never a real employee's email.

Save as: employee-guide__account__index__vid1.mp4

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